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Omnia Admin: Paging Groups

A Paging Group allows you to broadcast a message to multiple extensions, useful for announcements, emergency notifications, or communicating with multiple users simultaneously. This guide provides step-by-step instructions for accessing, adding, editing, deleting, searching, and exporting paging groups in the Omnia Admin Portal.



Alert: This document applies to the following user roles within Omnia:

  • Account Administrator
  • Partner Administrator

Accessing Paging Groups

1. Navigate to Paging Groups:

  • Go to the Admin Portal and sign in.

  • Click the Phone System tab to expand it, then select Paging Groups.

Adding a New Paging Group

2. Add a New Paging Group:

  • Click Add New.

3. Enter Paging Group Details:

  • Enter number: Type the number that will be used to dial the paging group.
  • Enter name: Provide a descriptive name for the paging group (e.g., "Sales Team Announcements").

Enable Additional Features

4. Enable Additional Features:

  • Enable two way audio: Check this box if you want to allow two-way communication within the paging group.
  • Enable checking if extension is in use: Check this box if you want the system to verify if an extension is in use before paging.

Assign Extensions to the Paging Group

5. Assign extensions:

  • Click on the field and select the extensions you want to include in the paging group.
  • You can select multiple extensions to ensure all relevant parties are included.

Play Intro Message (Optional)

6. Play Intro Message:

  • Select Play Intro Message: Choose from an existing media file to play before the paging announcement. This can be useful for introducing the page or providing context.
    • Click the Preview media button to listen and preview the message.
    • Click X to remove the selected message.

7. Add a New Media File:

  • Click Add a Mediafile to record or upload a new media file if needed.
  • Use the controls to record or upload the media file. This will open additional options.

8. Additional Options:

  • Playback: Click to play the media file.
  • Press and Hold To Record: Click and hold to record a message.
  • Upload File: Click to add an existing audio file.
  • Cancel Changes: Click to revert to previous settings.
  • Enter a name: Type the name in the Mediafile Name field before saving.
  • Save Changes: Click to save the recorded or uploaded file. This media file will now be available to choose from and select in the dropdown.

Save the Paging Group

9. Save the Paging Group:

  • Click Create.
  • Click Yes to confirm and save the paging group.

Editing Paging Groups

10. Edit Existing Paging Groups:

  • Click on the paging group you want to edit or click the Edit button next to it.
  • Make your edits.
  • Click Save.
  • Click Yes to confirm and save your change.

Deleting Paging Groups

11. Delete a Paging Group:

  • Click the Delete button next to the Paging Group.
  • Confirm the deletion by clicking Yes.

Search and Sort

12. Search for a Paging Group:

  • Search Bar: Quickly find specific items by typing the name or a keyword in the search field. The system will filter the list based on your search input, displaying the relevant results.
  • Sort: Click the sort icons next to column headers to arrange items in ascending or descending order.

Exporting Paging Groups

13. Export Paging Groups:

  • Click the Export button next to the search field.
  • The system will download a list of the items in CSV format.