Omnia Admin: Dashboard

Alert: This document applies to the following user roles within Omnia:

• Account Administrator
• Partner Administrator

1. Access the Admin Dashboard:

• Go to the Admin Portal and sign in.
• If you see the User Panel, click Go to admin to switch to the admin view.
• Click Dashboard.

2. - Understanding the Call Report Graph:

• The Y-axis on the left side represents the number of presented calls (inbound).
• The Y-axis on the right side represents the number of calls (outbound).
• The X-axis represents the date range.

3. Color-Coded Call Statuses:

• Blue: ANSWERED (IN)
• Orange: NO ANSWER (IN)
• Yellow: ANSWERED (Outbound Calls)
• Light Blue: NO ANSWER (Outbound Calls)

4. Date Range Selection:

• Use the options to filter the data displayed on the graph:
  • Last 10 Days
  • Last 30 Days

5. Hover for Details:

• Hover over data points on the graph to see detailed information about the calls on a specific date.

6. System Status:

• Displays the status of various services:
  • Fax: Indicates the status of the fax service.
  • Mobile: Indicates the status of the mobile service.
  • Voice: Indicates the status of the voice service.
  • Features: Indicates the status of additional features.
  • SMS: Indicates the status of SMS service.
  • PSTN: Indicates the status of the PSTN service.
• All services show a green checkmark if they are operational.

7. Users:

• Displays the total number of users in the account (e.g., 5 Users).
• Click View All Users to see detailed information about each user.

8. #### Extensions:

• Displays the total number of extensions in the account (e.g., 5 Extensions).
• Click View All Extensions to see detailed information about each extension.

9. Port Your Number:

• Allows admins to transfer their existing numbers to VOXO.
• Click Create Request to start the porting process.

10. #### Phone Numbers:

• Displays the total number of phone numbers in the account (e.g., 9 Numbers).
• Click New Number to add a new phone number.

11. Get Help:

• Provides access to support and frequently asked questions.
• Click Get Support to contact support or view FAQs.