Omnia Admin: Call Groups

Alert: This document applies to the following user roles within Omnia:

• Account Administrator
• Partner Administrator

1. Navigate to Call Groups:

• Go to the Admin Portal and sign in.
• Click the Phone System tab to expand it, then select Call Groups.

2. Create a Call Group:

• Click Add New.

3. General Settings:

• Call group extension: Enter the extension number for the call group.
• Call group name: Provide a descriptive name for the call group.
• Branch: Select a branch to assign if applicable.

4. Enable Additional Features:

• Enable music on hold: Check this box if you want callers to hear music while on hold.
• Enable skipping extension if on a call: Check this box to skip extensions that are currently on a call.
• Allow find me, follow me: Enable this feature if you want calls to follow the user.

5. Configure Ring Strategy:

• Ring all: Select this option to ring all extensions in the group simultaneously.
  • Select ring time (rings): Choose the number of rings.
• Sequence: Select this option to ring extensions one after another in a specific order.
  • Enable looping: Check this box to loop back to the beginning if not answered.
  • Select ring time (rings): Choose rings before moving to the next extension.
  • Select dial timeout (rings): Choose total rings before forwarding to timeout destination.

6. Timeout Destination:

• Destination type: Select the action if the call isn't answered within the ring time.
• Select destination: Choose the specific endpoint based on the destination type.
• Add a Destination: Click to configure multiple destinations (button appears based on the selected destination type).
• Reorder: Use to reorder destinations by clicking and dragging.
• Delete: Click to remove a destination.

7. Unconditional Forwarding:

• Enable unconditional forwarding: Check this box to forward all calls to a specified destination unconditionally.
• Destination type: Use the dropdown menu to select the type of destination.
• Select destination: Choose the specific destination from the available options.
• Reorder: Use to reorder destinations by clicking and dragging.
• Delete: Click to remove a destination.

8. Navigate to the Destinations Tab:

• Destination Type: Select the type of destination, which includes Custom or Ring an Extension.

• Select Destination: Choose the specific destination based on the type selected.

• Order of Destinations: If using the "Sequence" ring strategy, ensure the order reflects the desired call routing sequence.

• Add a Destination: Click to include additional destinations.

• Reorder: Use to reorder destinations by clicking and dragging.

• Delete: Click to remove a destination.

9. Review and Create:

• Review all details to ensure accuracy.
• Click Create to save the call group.
• Click Yes to confirm.

10. Edit a Call Group:

• Click on the call group you want to edit or click the Edit button next to it.
• Make your edits.
• Click Save.
• Click Yes to confirm and save your changes.

11. Delete a Call Group:

• Click the Delete button next to the Call Group.
• Confirm the deletion by clicking Yes.

12. Search for a Call Group:

• Search Bar: Quickly find specific items by typing the name or a keyword in the search field. The system will filter the list based on your search input, displaying the relevant results.
• Sort: Click the sort icons next to column headers to arrange items in ascending or descending order.

13. Export Call Group Details:

• Click the Export button next to the search field.
• The system will download a list of the items in CSV format.