Call blocking allows administrators to block incoming calls from specific phone numbers on an account. This guide provides step-by-step instructions for managing call blocking in the Omnia Admin Portal.
Alert: This document applies to the following user roles within Omnia:
- Account Administrator
- Partner Administrator
Accessing Call Blocking
1. Navigate to Call Blocking:
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Go to the Admin Portal and sign in.
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Click the Phone System tab to expand it, then select Call Blocking.
Adding a New Blocked Number
2. Add a New Blocked Number:
- Click Add New.
- In the Enter number field, type the phone number you want to block.
- In the Enter reason for blocking field, type the reason for blocking this number.
- Click Create.
- Click Yes to confirm and save.
Editing a Blocked Number
3. Edit a Blocked Number:
- Click on the blocked number entry you want to edit or click the Edit button next to it.
- Make your edits.
- Click Save.
- Click Yes to confirm.
Deleting a Blocked Number
4. Delete a Blocked Number:
- Click the Delete button next to the Blocked Number.
- Click Yes to confirm the deletion.
Search and Sort
5. Search Call Blocking:
- Search Bar: Quickly find specific items by typing the name or a keyword in the search field. The system will filter the list based on your search input, displaying the relevant results.
- Sort: Click the sort icons next to the column headers to arrange items in ascending or descending order.
Exporting Call Blocking
6. Export Call Blocking:
- Click the Export button next to the search field.
- The system will download a list of the items in CSV format.
