Omnia Admin: 10DLC Messaging

Alert: This document applies to the following user roles within Omnia:

• Account Administrator
• Partner Administrator

1. Navigate to 10DLC Messaging:

• Go to the Admin Portal and sign in.

• Click the Account tab to expand it, then select 10DLC Messaging.

• Prerequisites: Ensure the SMS Brand registration process is completed for the account. For steps on how to register an SMS brand, please see this document: SMS Brand Registration.

2. Navigate to the Brand Status Section:

• Click on the Brand Status tab.
• Verify that your brand status is marked as VERIFIED.

3. Viewing Brand Details:

• In the Brand Details section, you can view important information such as:
  • Brand ID
  • Name
  • Entity Type
  • EIN
  • Support Email
  • Registration Date
  • Website
  • Address

4. Managing Campaigns:

• Click on View All Campaigns under the Campaigns section.

5. #### Campaigns Tab Overview:

In the Campaigns tab, you can view and manage all your 10DLC messaging campaigns. This tab displays a list of all campaigns along with the following details:

• Campaign ID: Unique identifier for the campaign.
• Brand ID: Identifier for the brand associated with the campaign.
• Brand Name: Name of the brand associated with the campaign.
• Assigned Number Count: Number of phone numbers assigned to the campaign.
• Start Date: The date when the campaign starts.
• DCA Approved Status: Indicates if the campaign is approved by the Direct Connect Aggregator (DCA).
• TCR Status: The status of the campaign with The Campaign Registry (TCR).

You can sort the campaigns by clicking on the column headers, which have sort icons next to them.

6. #### Features in the Campaigns Tab:

• Search: Use the search bar to quickly find a specific campaign.

• Export: Export the list of campaigns for further analysis or reporting.

7. Add New Campaign:

• Click the Add New button in the Campaigns tab.

8. Enter Campaign Details:

• Description: Provide a description of what the campaign will be used for.
• Message Flow: Describe how a consumer opts into the campaign, ensuring the call-to-action is clear and informs the consumer of the nature of the program. List all opt-in methods if multiple methods are used.

9. Add Sample Messages:

• Sample Message 1: Provide a sample message. For example, "This is a test. Reply STOP to opt out."
• Click Add Sample Message to include additional sample messages if needed.

10. Campaign and Content Attributes:

• Opt-in Keywords: Enter keywords that consumers can text to opt-in, such as "START," "YES," "SUBSCRIBE."
• Opt-in Message: Craft an opt-in message that includes the brand name, confirmation of opt-in enrollment, help information, and how to opt-out. For example, "Juvo Technologies: Welcome! Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help. Messaging frequency may vary."
• Opt-out Keywords: Enter keywords that consumers can text to opt-out, such as "STOP."
• Opt-out Message: Create an opt-out message that acknowledges the opt-out request and confirms that no further messages will be sent. For example, "Juvo Technologies: You have opted out of receiving messages from Juvo Technologies."
• Help Keywords: Enter keywords that consumers can text to get help, such as "HELP."
• Help Message: Provide a help message with additional support contact information. For example, "Juvo Technologies: Help at support@. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out."
• Manage Keywords:
  • To enter new keywords, type in the field and select it from the dropdown.
  • To remove a keyword, click the x button next to the keyword.

11. Save a 10DLC Messaging Campaign:

• Click the Create button.
• A confirmation message will appear.

12. Edit a Campaign:

• Click on the campaign you want to edit or click the Edit button next to it.
• This will open the Edit Campaign screen, displaying the campaign details such as Register Date, Share Date, Use Case, and Sharing Status.
• After making the necessary edits, click Save.
• A confirmation message will appear.

13. View Campaign Numbers:

• Click the view numbers icon next to the campaign to see the list of phone numbers assigned to the campaign.
• The Phone Numbers in Campaign window will display the numbers and their provisioned dates.
• Sort: Click the sort icons next to the column headers to arrange items in ascending or descending order.

14. Delete a Campaign:

• To delete a campaign, click the delete icon next to the campaign.
• Confirm the deletion by clicking Yes in the confirmation dialog.