> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Your department

> Monitor your team's live call activity, parked calls, and user availability in real time.

Your Department gives you a real-time view of call activity within your assigned department. Use it to see who is on a call, which calls are waiting to be picked up, and whether your teammates are available.

To open it, click **Your Department** in the left sidebar.

<Note>
  This view only shows activity within your assigned department. You will not see calls or users from other departments.
</Note>

## Live calls tab

The **Live Calls** tab shows all calls currently active in your department. For each call you can see:

* Caller information (name or number)
* How long the call has been active
* The agent handling the call

## Parked calls tab

The **Parked Calls** tab shows calls that have been placed on a park slot and are waiting to be picked up. Each entry displays how long the call has been parked.

### Pick up a parked call

1. Click the **Parked Calls** tab.
2. Find the call you want to pick up.
3. Click the pickup button next to that call entry.

Your phone will ring and you will be connected to the caller.

<Tip>
  Pick up parked calls promptly — the longer a caller waits, the worse the experience. Use the park duration column to prioritize.
</Tip>

## Users tab

The **Users** tab lists everyone in your department along with their current availability status. Use this to quickly check whether a teammate is free before transferring a call to them.