> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Calling

> Make and receive calls directly in your browser using the VOXO Connect softphone.

VOXO Connect includes a built-in softphone for making and receiving calls directly in the browser — no desk phone or additional app required.

## Making a call

1. Click the phone icon at the top of the left sidebar.
2. A dial pad appears — type a phone number or extension.
3. Click the green call button to dial.

<Tip>
  The phone icon is disabled if your softphone is not registered. If you see it grayed out, check your network connection and confirm your device settings are configured correctly.
</Tip>

## Receiving a call

When an incoming call arrives, a notification appears on screen. Click **Answer** to connect the call.

## In-call controls

Once a call is connected, the following controls are available:

* **Mute** — silences your microphone. The caller cannot hear you while muted.
* **Hold** — places the caller on hold. They hear hold music while you are away from the call.
* **Transfer** — sends the call to another number or extension. See [Transferring a call](#transferring-a-call) below for details.
* **Conference / Merge** — combines two or more calls into a single multi-party conversation.

<Note>
  Connect doesn't have an in-call button to start or stop recording. Recording is configured by an administrator on the phone number (inbound) or extension (outbound), and any resulting recordings show up under [Activity → Recordings](/connect/activity#recordings).
</Note>

## Transferring a call

VOXO Connect supports two types of call transfers:

* **Blind transfer** — immediately sends the caller to another number or extension without announcing them first.
* **Attended transfer** — lets you speak to the recipient before connecting the caller, so you can introduce the caller or confirm availability.

**To perform a blind transfer:**

1. While on an active call, click **Transfer**.
2. Select **Blind transfer**.
3. Enter the number or extension you want to transfer to.
4. Click **Transfer** to complete.

**To perform an attended transfer:**

1. While on an active call, click **Transfer**.
2. Select **Attended transfer**.
3. Enter the number or extension of the recipient and dial.
4. Speak with the recipient to introduce the caller.
5. Click **Complete transfer** to connect the caller to the recipient.

## Post-call summary

After a call ends, a post-call summary may appear with a transcript and call insights.

The summary includes:

* **Transcript** — a full text record of the conversation.
* **Call highlights** — key moments automatically identified from the call.
* **Tracked topics** — subjects detected based on your configured tracking settings.

<Note>
  Post-call summaries and the live Copilot panel require call transcription to be enabled for your account. This is an administrator setting — contact your VOXO administrator if you do not see these features.
</Note>

## Copilot

When transcription is enabled for your account, a **Copilot** panel is available during active calls. It provides real-time AI analysis with four tabs: **Transcript**, **Questions**, **Sentiment**, and **Intent**. Access it from the in-call controls while a call is connected.