> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Call centers

> View and manage your call center queues from the VOXO Connect sidebar.

If you're a member of one or more call center queues, they appear in the left sidebar under **Call Centers**. From here you can manage your availability, monitor live activity, and review call history.

## Setting your availability status

Your current status is shown at the top of the Call Centers section in the sidebar.

* **Available** (green) — you will receive calls from your queues.
* **Off Duty** (red) — you will not receive calls from your queues.

To change your status, click the status dropdown next to **Call Centers** and select **Available** or **Off Duty**.

<Tip>
  Set yourself to Off Duty before stepping away so calls route to available agents.
</Tip>

## Navigating to a call center

Click any call center name in the sidebar to open its detail page. The detail page has the following tabs:

| Tab            | Description                                                                                              |
| -------------- | -------------------------------------------------------------------------------------------------------- |
| **Live Calls** | Calls currently active in this queue. Shows caller, agent, and duration. Auto-refreshes every 5 seconds. |
| **On Hold**    | Calls waiting in the queue to be answered. Shows wait time.                                              |
| **Agents**     | Agents assigned to this queue and their current status.                                                  |
| **Activity**   | Recent call history for this queue.                                                                      |
| **Missed**     | Calls that went unanswered in this queue.                                                                |
| **Recordings** | Recorded calls from this queue. Visible to admins only.                                                  |

<Note>
  Click the refresh icon on the Activity, Missed, or Recordings tabs to load the latest data.
</Note>

## All call centers view

Click **All Call Centers** at the bottom of the Call Centers section in the sidebar to see an overview of every queue you have access to.